Retail Store Serving Green Bay De Pere and Surrounding Area:
We do provide service to our guests on a first come, first serve basis. We do require an appointment to visit the store.
When you visit the store you will be greeted by a personal stylist and all you need to do is select three of your favorite dresses and your stylist will handle the rest. It is always a good idea to have a budget established before you visit the store. All of our dresses are clearly marked with prices so be sure to check those tags before you decide to try on a dress. We have dresses priced to accommodate a variety of budgets. We accept most major credit cards, debit cards and cash as forms of payment in our retail store. We do not accept any type of checks. We offer no returns, refunds, exchanges, or cancellations for in store purchases. All sales are final.
Roxanne's Runway is a Specialty Boutique which offers a unique personalized shopping experience ; therefore, we cannot accommodate large groups. Roxanne's Runway is unable to accommodate a large group of teens who come into the store together and all wish to try on dresses. During Prom season, depending on the volume of guests in the store we may limit the amount of dresses that may be tried on so every guest will have an opportuntity to find their dream dress. We also request that you treat the dresses as if you owned them and take special care of them while you are in the store. All of our dresses will be ultimately worn to a special event and we want you to enjoy them in pristine condition.
Please do not wear makeup if you plan on trying on dresses. Please plan on removing bracelets and necklaces as they will stag and tear the dresses. No food or drinks are allowed in the store.
We will meet or beat any price you find from any legitimate dress retailer on the net who is authorized to carry the designer's line. The website must have contact information including a telephone number and physical address in the USA. Simply email us at email@example.com with the following information: Designer, Style Number, Price and the web address of the site. The subject line of the email should read Price Guarantee.
A few words of caution when purchasing gowns on the internet. If you see a price of a current design that seems unbelievably inexpensive, please use caution. There are suppliers in foreign countries that are copying designer pictures and selling them as authentic pieces. The gown will come with no hand tags, the quality is usually very poor, and inside care, designer, and size labels are missing. This is your first clue and we are just adding this so you can avoid costly mistakes. Make sure there is a contact phone number on the site you are purchasing from and the store owner is on the designer's website as an authorized retailer. Most designers have a store locator page. We have had many customers come to us after they have been misled by a few of these prom gown sites excited because they thought they were getting a great bargain. Roxanne's Runway, LLC is an authorized retailer for all the designs on this site.
Please choose your dress carefully, referencing the designers size chart. It is extremely important that you provide us with the wear date for your dress. If we are unable to provide your dress by the wear date we will let you know immediately. We typically are able to confirm an order or provide you with the order status the day it is placed unless we receive your order after normal business hours posted on the Contact Us page. Your order status or confirmation will be sent to the email address provided at checkout. We will not process your charge card until we confirm the dress will be available for your wear date*.
Shipping is free on all orders with destinations in the 48 contiguous United States of America and includes USPS Priority mail service only. USPS Priority mail is not a time guaranteed service but typically takes 4-5 business days to most destinations in the 48 contiguous United States of America.
Destinations other than the 48 contiguous United States of America (i.e. Alaska-Hawaii-US Virgin Islands-US Territories-International) ship free, via USPS Priority mail, if the order amount is over $299*. If your order amount is not over $299 we only charge $25 for shipping to destinations referenced in this paragraph.
*Free shipping is excluded on all Terani Couture collections shipping internationally and a $25 shipping fee will be added to all Terani international dress purchases.
We must ship to the billing address associated with your credit card. Shipments may require a signature upon receipt of delivery and are fully insured for loss or transit damage.
All international orders are shipped by USPS priority mail, where that service is available, and are not insured.
International customers are responsible for all custom duties, VAT, import taxes, duties or any other fees associated with custom clearance into your country. Please check with your country's customs office to determine what these additional costs will be prior to purchase Roxanne's Runway, LLC is not responsible for delivery delays due to customs clearance times*.
Any customer order that does not meet the "Free Shipping" criteria and mistakenly chooses either the "USPS Priority Mail + FREE" or "International & Non-Contiguous USA Dress $300 Or More + FREE" will be upgraded to the correct shipping method and the corresponding shipping charge of $25 will be added to the order. We will notify you of your error. You will receive a tracking number via your email account provided at checkout.
We accept Visa, MasterCard, Discover and American Express. Please allow 24-72 hours for credit card approval for NON-USA shipments. If you are not comfortable providing your credit card information on the internet please indicate this upon checkout. You may contact us (920) 336-0200 and provide your credit card information over the phone.
Sales Tax Policy:
We DO NOT collect sales tax for shipping destinations outside of the state of Wisconsin. We Do collect a 5.0% sales tax for all shipping destinations within the state of Wisconsin. The 5.0% Wisconsin sales tax will be added to your order.
We offer no returns, refunds, exchanges, or cancellations once we determine that your dress will be delivered by your wear date and your credit card payment has been processed. Your credit card payment will not be processed until we determine your dress can be delivered by your wear date*.
Please make sure you take accurate measurements. We have provided information on how to take accurate measurements under the measuring instructions link. We are not responsible for errors in selecting the correct dress size.
Garment bag gift valid with dress purchases only. Only one garment bag gift per customer.
*Roxanne's Runway, LLC and USPS delivery guarantee does not apply to shipments delayed(therefore we cannot issue a refund if your shipment is delayed) due to causes beyond Roxanne's Runway, LLC or USPS control, including (but not limited to) the following: - Customs clearance times - Disruptions in the air or ground transportation networks, such as weather phenomena and natural disasters - The unavailability or refusal of a person to accept delivery - Delays caused by the consignee - Acts of God - Public authorities acting with actual or apparent authority on the premises - Riots, strikes, and other labor disputes - Civil commotion.