FAQ'S

Q: What forms of payment do you accept?

A: We accept most major credit cards.

Q: Do you have every dress, in every size and color listed on your website in stock?

A: No, it would be impossible for us to keep every dress on our site in stock. If we do not have it in stock we may be able to order it from our designers. Please use the "Online Check Availability Form" located under the Contact Us link to see if a dress is available by your wear date.  Additionally, for many of our designers you may find an "Items Available" tab next to the "Description tab at the bottom of the dress detail page which provides inventory available for the dress.

Q: Can I check availability of a dress?

A: Yes, for many of our designers listed on the site you will find a "Items Available" tab next to the "Description" tab at the bottom of the dress detail page which provides inventory available for the dress.  If you do not see this tab on a particular dress the quickest way to check the availability of a dress is to use the Online Check Stock Availability Form  located under the Contact Us link. We will contact you about the availability of a dress via the email address that you provide on the form. We typically respond to stock inquiries the same day they are received unless the inquiry is made after normal business hours posted on our Contact Us page. Remember inventory constantly changes and even though we indicate a dress is available it may not be available by the time you place your order. Please keep in mind that others may be looking for the same dress so the best way to check availability is to place the order. If you place an order we have all the information we need to process and confirm the order putting your name on the dress as the owner. We do not charge your credit card unless we confirm the dress can be delivered to you by your wear date.

Q: What are your online policies?

A: You will find our Policies link located under the FAQ's link at the top of each page on the website.

Q: Why should you purchase your dress from Roxanne's Runway?

A: We have served over 20,000 happy customers in our twenty years of operation. Please review our customer feedback by clicking Customer Testimonials link. Unlike many online dress retailers, who are merely order takers and carry minimal stock, we actually carry a large inventory of dresses. Many times we are able to ship directly from our inventory which speeds up the delivery process. We are or have been an authorized retailer for all designers listed on our website.

Q: Are you an authorized retailer for all the designers featured on your site?

A: Yes! We are or have been authorized retailers for all of the designers that we feature on our site!

Q: How will you contact me?

A: We will contact you via the email address provided at checkout. We will notify you as quickly as possible, typically the same day, to confirm your order or to let you know we will not be able to deliver your dress by the wear date. Your special occasion is important to us and rest assured we will contact you with information about your order as soon as it is available.

Q: When will you charge my credit card?

A: When you place an order you will be required to supply us with a wear date. If we cannot deliver the dress by this date we will NOT charge your credit card. If we are able to deliver the dress to you by the wear date your credit card will be charged for the amount of the purchase so we can process your order. We will notify you and supply you with a credit card receipt via the email address you provide during checkout.

Q: Do you protect my personal information provided during checkout?

A: Our shopping cart is protected by Thawte (a VeriSign company) which encrypts all of your personal information when you submit it. 

Q: Where and how do you ship?

A: We ship worldwide. We ship USPS Priority mail for all destinations. Transit times for international orders vary.

We are not responsible for custom clearance times. International customers are responsible for all custom's duties, VAT, taxes, duties or any other fees associated with customs clearance. Please check with your country's customs office to determine what these additional costs will be prior to purchase.

You will receive an email sent to your registered email address providing the tracking number. It sometimes ends up in spam so please look there also.

Q: Do you offer express shipping?

A: We do not offer express shipping.

Q: Do you accept returns, issue refunds, allow exchanges or cancellations on orders?

A: We do not accept returns, issue refunds or allow for exchanges or cancellations on orders, please review our return-refund-exchange-cancellation policy listed under Store Policies for further details.

Q: How long will it take to receive my order?

A: If we have your dress in stock it will ship within 1-2 business days. If we have to order it from the designer and they have it in stock we generally are able to ship it within 5-7 business days. If it has to be made it may take up to 4-6 weeks.

 Q: What size should I order?

A: We have provided a Measuring Instructions link under the FAQ'S link at the top of each page. You will find excellent information on how to take measurements. After you have taken your measurements please match them up to the designer's size charts provided for each style. If you are between sizes it is always best to size up for alterations. Alterations may be necessary for that perfect custom fit. If you have any questions at all in regards to sizing please call (920) 336-0200 and we will be happy to assist you. We are not responsible for errors in selecting the correct dress size.

 Q: What color is the dress?

A: There are so many factors that influence the colors you see from our pictures. Computer monitors, digital cameras, and lighting conditions to mention a few. If color is your most important factor in purchasing a dress we suggest you go to a store to make your purchase. That way you will be able to view the color in person.